Support

Help with DerMe. Can't find what you need? Email derme.support@gmail.com and we'll get back to you.

DerMe isn't medical advice

DerMe keeps track of your routine. It doesn't diagnose or treat any condition and doesn't recommend doses. For prescription products, follow your prescriber's instructions. If your skin reacts badly, stop and talk to a doctor or pharmacist. For anything urgent, call your local emergency number.

Moving to a new phone

Either sign in to the same account on the new phone (Settings → Account), or save a backup file in Settings → Your data and restore it on the new phone. Progress photos are only included in backup files, not in your account.

Reminders aren't arriving

Check that notifications are on for DerMe in your iPhone's Settings → Notifications, and that reminders are on in DerMe's Settings. Focus modes can hold notifications back too.

A product is wrong or missing

Search, scan the barcode, or take a photo of the label. If nothing is found, you can add the product yourself and edit its details at any time from your Shelf.

DerMe Plus

• Restore a purchase: open DerMe Plus in the app and tap Restore Purchases, signed in with the same Apple ID.
• Cancel: iPhone Settings → your name → Subscriptions → DerMe.
• Refunds are handled by Apple at reportaproblem.apple.com.

Deleting your data

Settings → Your data deletes everything on your phone. Settings → Account → Delete account deletes your account and its copy of your data. More in the privacy policy.